slvlp Casino — Privacy Policy

slvlp Casino ("we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors to the slvlp Casino platform. This Privacy Policy describes how we collect, use, store, share, and protect personal information in connection with your use of the slvlp Casino website and services.

This policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It applies to all personal data processed by slvlp Casino, whether collected online, through customer support interactions, or through other means.

By accessing or using slvlp Casino, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform and contact us to request account closure.

slvlp Casino is the data controller responsible for the personal data collected through the Platform. As data controller, we determine the purposes and means of processing your personal data and are accountable for ensuring that such processing complies with applicable Philippine privacy laws.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection legislation. Contact details for our DPO are provided in Section 15 of this policy.

slvlp Casino collects the following categories of personal data:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address (including city — Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines)
• Email address
• Mobile phone number
• Username and encrypted password

• Government-issued photo ID (Philippine passport, driver's license, SSS/UMID card, or equivalent)
• Proof of address documents
• Selfie or liveness verification image (where required)
• Proof of payment method ownership

• GCash or Maya account reference (partial, for verification purposes only)
• Bank account details (partial, for withdrawal processing)
• Debit card details (partial, tokenized — full card numbers are never stored)
• Transaction history (deposits, withdrawals, wagers, winnings)

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used on the Platform
• Game history and betting patterns

• Customer support chat and email correspondence
• Feedback and survey responses
• Marketing preference settings

slvlp Casino collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting customer support.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, log files, and analytics tools.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment confirmation data from payment processors (GCash, Maya, banks).

slvlp Casino uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your player account.
• Identity verification: Verifying your age (21+), identity, and eligibility to use the Platform in compliance with PAGCOR regulations.
• Payment processing: Processing deposits and withdrawals via GCash, Maya, and Philippine bank transfer in Philippine Peso.
• Regulatory compliance: Meeting anti-money laundering (AML), know-your-customer (KYC), and other legal obligations under Philippine law.
• Fraud prevention: Detecting and preventing fraudulent activity, unauthorized account access, and abuse of the Platform.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behavior and applying responsible gaming tools where appropriate.
• Customer support: Responding to your enquiries, complaints, and support requests.
• Platform improvement: Analyzing usage data to improve the Platform's features, performance, and user experience.
• Marketing communications: Sending promotional offers and updates, where you have consented to receive such communications. You may opt out at any time by updating your account preferences or contacting support.

slvlp Casino processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual necessity: Processing required to perform our contract with you — including account registration, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and NPC directives.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

slvlp Casino does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

We engage trusted third-party service providers to assist with KYC verification, payment processing, fraud detection, customer support infrastructure, and platform analytics. These providers are contractually bound to process your data only on our instructions and in accordance with applicable privacy laws.

To process deposits and withdrawals, we share necessary financial data with payment processors including GCash, Maya, and Philippine banking partners. These processors operate under their own privacy policies and applicable Bangko Sentral ng Pilipinas (BSP) regulations.

We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities where required by law, court order, or regulatory directive.

In the event of a merger, acquisition, or sale of all or part of slvlp Casino's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer in advance.

slvlp Casino retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods are as follows:

• Account and KYC data: Retained for the duration of your account and for a minimum of 5 years after account closure, in compliance with AML regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by Philippine AML law.
• Customer support records: Retained for 3 years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn, plus 1 year for compliance documentation purposes.
• Technical and usage data: Retained for up to 24 months, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

slvlp Casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Tokenization of payment card details — full card numbers are never stored on our servers
• Multi-factor authentication (MFA) for administrative access to data systems
• Regular penetration testing and vulnerability assessments
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Player funds held in segregated accounts separate from operational funds

In the event of a personal data breach that poses a risk to your rights and freedoms, slvlp Casino will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with NPC Circular 16-03.

slvlp Casino uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use the Platform.

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits you have set.
• Analytics cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymized where possible.

slvlp Casino does not use third-party advertising or tracking cookies. You can manage or delete cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by slvlp Casino:

• Right to be informed: The right to know what personal data we collect and how it is used — as described in this Privacy Policy.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting prior processing.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within 15 business days, as required by NPC regulations.

slvlp Casino is strictly for adults aged 21 years and above, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and return any deposits in accordance with applicable regulations.

If you believe that a minor has registered an account on slvlp Casino, please contact our support team immediately at the details provided in Section 15.

slvlp Casino primarily processes personal data within the Republic of the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, for cloud infrastructure or KYC verification services — we ensure that such transfers are subject to appropriate safeguards, including contractual data protection clauses that provide protections equivalent to those under Philippine law.

We will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or without implementing appropriate safeguards.

slvlp Casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 15 business days for data subject requests
• Availability: 24 hours a day, 7 days a week for general support enquiries

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated.